Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with Dama N.V. as the operator of the localized service "Luckydreams", provided via the website https://luckydreamsbet-au.com (the "Website"), and your use of all real-money gambling products and related services offered on or through the Website. By creating an account, accessing, or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website or any of its services.

These Terms are effective as of 1 January 2026 and apply to all Users accessing the Website from Australia or otherwise using the Luckydreams service via https://luckydreamsbet-au.com, without prejudice to any mandatory rights you may have under the laws of your country or state of residence.

Definitions

Operator means Dama N.V., a company registered in Curaçao under number 152125, with registered address at Scharlooweg 39, Willemstad, Curaçao, licensed for online gaming under sub-licence No. 8048/JAZ2020-013 issued by Antillephone N.V.
Website means the localized Australian-facing site at https://luckydreamsbet-au.com, including all subpages, URLs, and mobile versions where the Luckydreams service is provided.
Services means all gambling and ancillary services offered by the Operator via the Website, including but not limited to online casino games, pokies, table games, live dealer games, promotional offers, and customer support.
User or Player means any natural person who accesses the Website, creates an Account, or otherwise uses the Services.
Account means a personal player account opened and maintained by a User on the Website for the purpose of participating in the Services.
Bet or Wager means any stake of monetary value (including Bonus funds) placed by a User on a Game offered on the Website.
Game(s) means any software-based or live casino game made available on the Website, including but not limited to pokies, table games, card games, game shows, and live dealer offerings.
Bonus means any promotional value (including bonus funds, free spins, cashback, tournament entries, or similar benefits) credited to your Account by the Operator under specific conditions.
Real Money Balance means funds deposited by you and not associated with any active wagering requirements or Bonuses.
Bonus Balance means funds, free spins, or other benefits granted as Bonuses and subject to specific wagering or use conditions.
KYC (Know Your Customer) means identity verification procedures carried out by the Operator, including collection and verification of documents.
Responsible Gambling Tools means account-based controls such as deposit limits, loss limits, wager limits, session limits, and self-exclusion settings available through the Website and/or its Responsible Gaming page.
Applicable Law means the laws of Curaçao governing these Terms, without prejudice to any mandatory consumer protection laws of your country or state of residence.
Force Majeure Event means any event beyond the reasonable control of the Operator, including but not limited to natural disasters, war, strikes, power failures, governmental restrictions, or widespread internet outages.

Account Registration

Eligibility and Age Requirements

Minimum age: You may only open an Account and use the Services if you are at least 18 years old, which is the legal age for gambling in all Australian states and territories.
Local law compliance: You are solely responsible for ensuring that accessing and using the Services via https://luckydreamsbet-au.com is lawful in your jurisdiction. The Services are offered from Curaçao and are not licensed by Australian regulators. Access may be restricted by Australian authorities under the Interactive Gambling Act 2001 and related ACMA enforcement.
Personal use only: Accounts are for individual, personal and non-commercial use only. You must not open an Account on behalf of another person or allow any third party to use your Account.

Registration Process

Account creation: To register, you must complete the online registration form on the Website, providing truthful, current, and complete information (including name, date of birth, address, country of residence, email, and chosen credentials).
Email verification: The Operator may require you to verify your email address and/or phone number by following confirmation links or entering codes sent to you.
Single account rule: You may hold only one Account for the Luckydreams service on https://luckydreamsbet-au.com. Multiple or duplicate accounts may be closed, and Bonuses, winnings, or balances may be cancelled or forfeited in accordance with these Terms.

KYC Verification and Documentation

Verification requirement: The Operator may at any time request KYC documentation to verify your identity, age, address, source of funds, and/or ownership of payment methods before allowing deposits, gameplay, withdrawals, or continued use of the Services.
Typical documents: This may include, without limitation:
- a valid government-issued photo ID (passport, national ID card, or driver licence);
- proof of residential address (utility bill, bank statement, or government letter dated within the period specified on the Website);
- proof of ownership of payment instruments (e.g., masked card copy, bank statement, or wallet screenshot); and
- source of funds or wealth documentation where reasonably required.
Non-compliance: Failure to provide requested documentation, or provision of false or misleading information, may result in suspension or closure of your Account, cancellation of Bets and Bonuses, and withholding of withdrawals where permitted by Applicable Law.

Account Security and User Obligations

Credentials: You must keep your username, password and any other security details strictly confidential and not share them with any third party.
Responsibility for activity: You are responsible for all actions and transactions carried out under your Account, whether authorised by you or not. You must notify the Operator immediately if you suspect that your Account has been compromised.
Data accuracy: You must keep your registration and KYC information accurate and up to date at all times. The Operator may request updated documentation periodically, including during 2026 and beyond.
Inactivity: The Operator may classify an Account as inactive after a period of non-use as specified on the Website and may apply reasonable administrative procedures in accordance with Applicable Law and the Website's policies.

Betting & Gameplay Rules

Placing Bets

Stake limits: Each Game has its own minimum and maximum Bet limits as displayed in the Game interface and/or in the Cashier. You are responsible for ensuring that your Bets comply with these limits before confirming a wager.
Bet confirmation: A Bet is deemed placed and accepted when it is registered on the Operator's servers and confirmed by the Game interface. Once a Bet is accepted, it cannot ordinarily be cancelled or modified by you.
Game rules: Each Game is governed by its specific rules, pay-tables, and instructions as displayed within the Game. By participating, you acknowledge that you have read, understood, and agreed to such rules.
Currency: For Users of the Luckydreams service on https://luckydreamsbet-au.com, Bets are typically placed in Australian dollars (AUD) where available. Where currency conversion applies, the rates used are those displayed or implied by the Website.

Game Outcomes and Errors

RNG and live results: Outcomes of digital Games are determined by a certified random number generator (RNG), while live dealer outcomes are determined by the physical event as captured by the live stream. The result recorded on the Operator's servers is final and binding.
Malfunctions: In case of a technical malfunction of the Game, Website, or underlying systems, all affected Bets may be voided and restored to the state prior to the malfunction. Any related winnings may be cancelled, and stakes may be refunded to your Real Money Balance where appropriate.
Obvious errors: The Operator reserves the right to void or adjust Bets where an obvious error (including incorrect odds, paytable display, or Game configuration) has occurred, provided that the Operator acts reasonably and without undue delay.

Fair Play, Prohibited Conduct and Chat Rules

Prohibited behaviours: You must not engage in:
- fraudulent activities, chargebacks, or use of stolen payment instruments;
- collusion with other players, exploitation of software bugs, or use of bots or automated systems;
- bonus abuse or advantage play strategies contrary to these Terms or specific promotion rules;
- opening multiple Accounts to gain unfair advantage.
Live casino and chat conduct: Where chat functionality is provided, you must:
- refrain from insults, threats, harassment, hate speech, or discriminatory language;
- not advertise or promote other websites or services;
- not share personal or sensitive information of yourself or others;
- follow any additional chat rules displayed in the live environment.
Consequences: Breach of fair play or chat rules may lead to warnings, removal of chat privileges, voiding of Bets, confiscation of winnings, suspension or closure of your Account, and reporting to relevant authorities where appropriate.

Bonus Terms

Bonus Eligibility and Activation

Offer-specific terms: Each Bonus or promotion available on the Luckydreams service via https://luckydreamsbet-au.com is subject to its own specific terms and conditions, including eligibility criteria, activation steps, wagering requirements, maximum bet limits, and expiry periods as stated on the promotion page.
Automatic or manual activation: Some Bonuses are credited automatically upon meeting criteria (e.g., first deposit), while others require manual opt-in, a bonus code, or selection from the Cashier or Promotions section.
One per person: Unless expressly stated otherwise, Bonuses are limited to one per person, household, IP address, payment method, and device. The Operator may withhold or remove Bonuses where it reasonably suspects breach of this rule.

Wagering Requirements and Use of Funds

Wagering obligations: Bonus funds, winnings from free spins, and certain other promotions are subject to wagering requirements that must be completed within the timeframe indicated in the particular offer (which may run throughout 2026 and later). Until such requirements are met, withdrawals of related funds may be restricted.
Order of play: The Website may apply an order of debiting Bets from your Real Money Balance and Bonus Balance as specified in the general Bonus rules. Details are provided in the Bonus policy and/or the relevant promotional description.
Game contribution: Not all Games contribute equally to wagering requirements. Some Games may contribute 100%, some a reduced percentage, and others may be excluded entirely. The applicable contribution table for 2026 promotions is published on the Website and may be updated periodically.

Prohibited Bonus Practices

Abusive strategies: The following, by way of example, may be treated as Bonus abuse:
- placing low-risk or opposite Bets (e.g., covering most of the roulette table) primarily to meet wagering;
- accumulating Bonus funds on low-volatility Games and switching to high-volatility Games with increased stakes;
- deliberately delaying game rounds (including free spins and bonus features) to a later time after wagering has been completed;
- using multiple Accounts to claim the same promotion more than permitted.
Consequences of abuse: Where Bonus abuse is identified, the Operator may cancel Bonuses, void any associated winnings, and, where necessary, close the Account in line with these Terms.

Combining Promotions and Bonus Expiry

Combining offers: Unless expressly allowed in the specific promotion terms, Bonuses cannot be combined or "stacked". Only one active deposit-related Bonus may apply to a single deposit or wagering sequence at any time.
Expiry: Bonuses and free spins typically remain valid only for the period stated in the promotional details (for example, a specific number of days after activation during 2026). Unused Bonuses or unmet wagering requirements at the end of the validity period may result in forfeiture of the Bonus and any associated winnings.
Changes to campaigns: The Operator may modify, suspend, or withdraw Bonus offers for Luckydreams via https://luckydreamsbet-au.com at any time, provided that such changes do not adversely affect Bonuses already activated by you, except where required by law or regulatory guidance.

Payments & Withdrawals

Deposits

Available methods: The Website supports a range of deposit methods suitable for Australian Users, which may include bank cards, PayID, Neosurf, e-wallets, bank transfers, and certain cryptocurrencies. The currently available methods for Luckydreams are listed in the Cashier section of https://luckydreamsbet-au.com.
Limits and fees: Minimum and maximum deposit limits, as well as any applicable fees or currency conversion charges, are displayed in the Cashier. The Operator does not typically charge additional deposit fees, but your payment provider may do so.
Account funding: Deposited funds are credited to your Real Money Balance once confirmed by the relevant payment provider. The Operator is not responsible for delays or declines caused by third-party payment systems or regulatory blocks (including any restrictions imposed by Australian institutions or ACMA-related measures).
Ownership of funds: You may only deposit using payment instruments that belong to you personally. Use of third-party accounts or instruments without permission is strictly prohibited.

Withdrawals

Withdrawal requests: You may request withdrawals of available funds from your Real Money Balance via the Cashier, subject to successful KYC verification, completion of any applicable wagering requirements, and compliance with these Terms.
Method selection: Where possible, withdrawals will be processed using the same method and to the same account used for depositing. The Operator may request alternative methods where the original method does not support withdrawals.
Processing times: The Operator aims to review and process withdrawal requests within a reasonable period as indicated in the Cashier, typically within a few business days, but actual times depend on KYC status, payment providers, and any regulatory or risk checks, including those applicable during 2026.
Limits: Daily, weekly, or monthly withdrawal limits may apply and are displayed in the Cashier and/or relevant promotional terms. The Operator reserves the right to pay large withdrawals in instalments as reasonably required.

Refunds, Chargebacks and Reversals

Refund policy: Deposits are not generally refundable once used for wagering. Refunds may be granted at the Operator's discretion in limited circumstances (for example, in the case of clear technical errors and voided Bets).
Chargebacks: In the event of a chargeback or payment reversal, the Operator may:
- withhold and/or confiscate any winnings derived from the disputed funds;
- charge you for any reasonable costs incurred as a result of the chargeback;
- close or suspend your Account and report the incident to relevant authorities and databases.
Bonus-related refunds: Where Bets are refunded due to errors or malfunctions, any Bonus funds or related winnings may be adjusted or cancelled to reflect the corrected transaction history.

Limitation of Liability

Operator's Obligations

Fairness and integrity: The Operator undertakes to provide the Services with reasonable skill and care, using licensed Games and a certified RNG where applicable. The Operator also maintains an active Curaçao e-gaming sub-licence (No. 8048/JAZ2020-013), the validity of which can be checked via the Antillephone N.V. validator link available in the Website footer.
Accuracy of results: The Operator will take reasonable steps to ensure that Bets are recorded correctly and that Game outcomes and Account balances are accurately reflected on its systems.

Exclusions of Liability

Technical issues: To the maximum extent permitted by Applicable Law, the Operator is not liable for:
- interruptions, delays, or failures caused by your internet connection, device, or software;
- telecommunications or network outages, power failures, or hardware malfunctions;
- Force Majeure Events that affect the availability or performance of the Website.
Third-party services: The Operator is not responsible for actions or omissions of third-party payment providers, software suppliers, or other external partners, including any blocks or restrictions imposed under Australian law or by ACMA or financial institutions.
Indirect damages: The Operator will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunity, arising out of or in connection with your use of the Services.

Liability Cap

Per-bet limitation: Without prejudice to any mandatory legal rights you may have, and except in cases of fraud or wilful misconduct by the Operator, the total liability of the Operator to you in respect of any single Bet, Game round, or related transaction will be limited to the amount you staked in that particular Bet or the amount you paid to participate in that Game.
Overall limitation: In all other cases, the aggregate liability of the Operator to you in connection with your use of the Luckydreams service via https://luckydreamsbet-au.com during any rolling twelve-month period will not exceed the total net amount you have deposited into your Account over that period, less any withdrawals made.

Intellectual Property Rights

Ownership

Content and software: All intellectual property rights in and to the Website https://luckydreamsbet-au.com, the Luckydreams branding as displayed thereon, the software, databases, design, text, graphics, logos, audio and video material, and any other content are owned by the Operator or its licensors and are protected by copyright, trademark, and other intellectual property laws.
Limited licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for your personal, non-commercial entertainment purposes in accordance with these Terms.

Restrictions

Prohibited uses: You must not, without the prior written consent of the Operator:
- copy, reproduce, modify, adapt, translate, or create derivative works from any part of the Website or its content;
- distribute, transmit, sell, rent, lease, sub-license, or otherwise exploit the software or content;
- reverse engineer, decompile, disassemble, or attempt to derive the source code of any software used in connection with the Website, except where expressly permitted by Applicable Law;
- use any automated tools (such as robots, crawlers, or scrapers) to access or interact with the Website, except for standard search engine indexing in accordance with robots.txt.
Infringement: Any unauthorised use of the Website's intellectual property may result in civil and/or criminal liability. The Operator reserves all rights not expressly granted to you in these Terms.

Privacy & Data Protection

Privacy Policy Reference

Data processing: Your personal data is collected and processed by the Operator in accordance with the Privacy Policy published at https://luckydreamsbet-au.com/en-AU/privacy-policy. By using the Luckydreams service via https://luckydreamsbet-au.com, you acknowledge that you have read and understood that Privacy Policy.
Purpose and safeguards: Personal data is processed for purposes including Account registration, KYC, transaction processing, responsible gambling, marketing (where permitted), fraud prevention, and compliance with licensing obligations. The Operator applies appropriate technical and organisational measures to protect your data, taking into account that data processing is carried out under Curaçao jurisdiction.
Rights: Your rights regarding access, correction, deletion, restriction, and other privacy-related matters are described in the Privacy Policy. Nothing in these Terms limits any mandatory privacy rights you may have under the laws of your country or state of residence.

Changes to Terms

Amendment Procedure

Right to modify: The Operator may amend these Terms from time to time, including during 2026, to reflect changes in law, regulatory guidance, licensing conditions, technical developments, or business practices relevant to the Luckydreams service and https://luckydreamsbet-au.com.
Notification: Where changes are material, the Operator will take reasonable steps to notify you, which may include:
- displaying a prominent notice or banner on the Website;
- sending an email to the address registered with your Account; and/or
- requiring your reconfirmation of the updated Terms upon next login.
Effective date: The "last updated" date at the top of these Terms (or in the Website's Terms and Conditions page at https://luckydreamsbet-au.com/en-AU/terms-and-conditions) indicates when changes become effective, unless a later date is specified in the notice.

Your Options in Case of Changes

Acceptance: By continuing to use the Website or Services after the effective date of any updated Terms, you are deemed to have accepted the changes.
Disagreement: If you do not agree with the updated Terms, you must stop using the Website and Services and may request closure of your Account. In such case, your remaining Real Money Balance (subject to any lawful set-off, KYC, and anti-fraud checks) may be returned to you in accordance with these Terms.

Termination & Suspension

Operator's Right to Suspend or Terminate

Grounds: The Operator may suspend or close your Account, freeze funds, and/or restrict your access to the Luckydreams service via https://luckydreamsbet-au.com where it reasonably suspects:
- breach of these Terms or any Game or Bonus rules;
- fraud, money laundering, terrorist financing, or other unlawful activity;
- bonus abuse or unfair betting patterns;
- use of another person's identity or payment methods without permission;
- self-exclusion, problem gambling concerns, or responsible gambling interventions;
- requests or orders from regulators, law enforcement, or courts.
Notice: Where legally permitted and reasonably practicable, the Operator will notify you of the reasons for suspension or termination via the email address associated with your Account.

Consequences of Termination

Balance handling: Upon closure of your Account (whether by you or by the Operator), your remaining Real Money Balance, if any, will be returned to you upon request, subject to:
- completion of any outstanding KYC or security checks;
- deduction of any applicable charges or amounts lawfully owed to the Operator; and
- non-existence of fraud, chargebacks, or other serious breaches.
Bonuses and winnings: On termination, all active Bonuses and any associated winnings that have not yet met the applicable wagering requirements may be cancelled, unless otherwise required by Applicable Law or explicitly stated by the Operator.
Record retention: The Operator may retain your data and transactional records after closure of your Account as required by licensing, anti-money laundering, and data protection rules.

Self-Exclusion and Responsible Gambling

Self-exclusion tools: You may at any time apply responsible gambling limits or self-exclude via the Website or by following the instructions in the Responsible Gaming page at https://luckydreamsbet-au.com/en-AU/responsible-gaming.
Effect of self-exclusion: During a self-exclusion period, your access to the Luckydreams service may be blocked, and you must not attempt to create new Accounts or otherwise circumvent the exclusion.

Governing Law & Jurisdiction

Applicable Law

Curaçao law: These Terms and any contractual or non-contractual obligations arising out of or relating to your use of the Luckydreams service via https://luckydreamsbet-au.com are governed by the laws of Curaçao, without giving effect to any principles of conflicts of laws.
Mandatory protections: Nothing in these Terms affects any mandatory consumer protection rights you may have under the laws of your country or state of residence (including Australian consumer law) to the extent that such rights apply to offshore services and cannot be excluded by contract.

Dispute Resolution

Internal resolution: If you have a complaint or dispute regarding the Services, you should first contact the Operator's customer support via the Website, providing full details and any relevant evidence. The Operator will seek to investigate and respond within a reasonable period.
External mediation: If you are not satisfied with the Operator's response, you may submit a complaint to the independent third-party mediation portal AskGamblers using their complaint form at https://askgamblers.com/submit-complaint. AskGamblers acts as an informal, non-binding dispute resolution channel.
Court jurisdiction: Subject to any mandatory local rights, any dispute, controversy, or claim arising out of or in connection with these Terms that cannot be resolved amicably may be submitted to the competent courts of Curaçao, which shall have non-exclusive jurisdiction.

Contact Information

Operator and Registered Address

Operator: Dama N.V.
Registered number: 152125
Registered address: Scharlooweg 39, Willemstad, Curaçao
Website (Luckydreams service): https://luckydreamsbet-au.com

Customer Support and Legal Contact

Customer support: For general questions, account issues, or gameplay queries related to the Luckydreams service, please use the live chat or support/contact functionality available on https://luckydreamsbet-au.com. Where an email option is provided in the support section, you may use that channel for written communication.
Dispute submission (third-party mediation): For unresolved complaints, you may submit a detailed complaint to AskGamblers at https://askgamblers.com/submit-complaint.
Licensing authority contact: For issues directly related to licensing of the Operator, you may contact the Antillephone N.V. licence service provider using the email address indicated in the licence validator (currently: [email protected]), referencing licence No. 8048/JAZ2020-013 and the Website https://luckydreamsbet-au.com.
Mailing address for legal correspondence: Legal notices to the Operator should be sent in writing to Dama N.V., Scharlooweg 39, Willemstad, Curaçao, clearly marked as "Legal - Luckydreams / https://luckydreamsbet-au.com".